Frequently Asked Questions
Q1: Are samples available for testing?
A: Yes, samples are free of charge, though the freight cost is typically covered by the customer.
Q2: Can we customize the products and packaging?
A: Absolutely. We accept both OEM and ODM orders. You can provide your drawings or samples for us to follow your specific designs.
Q3: What is the typical lead time for an order?
A: The lead time is generally between 20 to 35 days after receipt of the deposit and confirmation of all printing details.
Q4: What are your standard payment terms?
A: Our standard terms are 30% T/T before production and 70% T/T balance before shipping.
Q5: How do you ensure the quality of your products?
A: We maintain a dedicated QA & QC department that inspects every detail before loading. Our 15+ years in the field and high client reputation reflect our commitment to service.
Q6: Do you provide logistics support for shipping?
A: Yes, we have our own logistics department and forwarders to handle booking and loading via sea or air. Full container loading can be done at our factory to minimize damage.