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Frequently Asked Questions
Can you accommodate custom designs for small quantities?
Yes, we can. With our professional design team and low MOQ requirements across different categories, we leverage our own warehouse strengths to fulfill small but diverse orders.
How do you ensure product quality?
We have an internal QC team for every item and order. We conduct 100% inspection and provide inspection reports for your confirmation to ensure a very low defective rate.
What is the estimated delivery time?
Samples typically take 5-7 days. For bulk orders, it usually takes about 30 days after receiving the deposit and confirming all technical details, depending on the quantity.
What are your standard payment terms?
We usually accept 30% T/T in advance and 70% before shipment or against the copy of BL. Other terms can be negotiated based on the order requirements.
What is the standard ordering process?
The process includes: 1. Sample approval; 2. 30% deposit/LC opening; 3. PP sample approval and testing; 4. Final Random Inspection (FRI); 5. Shipment arrangement; 6. Document preparation; 7. Balance payment; 8. Document release.
Do you offer a quality warranty?
Yes, we provide a quality warranty for 60 days after the shipment date to ensure your complete satisfaction.